Contacts

NEI Benefits Office
Medical, dental and vision claims; mental health and substance use disorder claims, life insurance and weekly income questions
800-252-4611

Nurse Advocate Patricia Nelson
To help coordinate your care and answer your questions
610-325-9100, ext. 2603
610-557-4631 (fax)
pnelson@neibenefits.org

Blue Cross Blue Shield BlueCard PPO
bcbs.com
800-810-BLUE (2583)
App for iOS
App for Android

Acentra
Precertification for medical and mental health care and substance use disorder admissions
neibenefits.acentra.com
800-634-4832

Lyra
Mental well-being and Member Assistance Program
care@lyrahealth.com
neibenefits.lyrahealth.com
877-330-6735
24/7/365

MDLIVE
Telemedicine/Virtual Visits
MDLIVE.com/bcbsil
888-676-4204
App for iOS
App for Android

Express Scripts
express-scripts.com
866-830-3890
App for iOS
App for Android

Express Scripts Medicare Customer Service
express-scripts.com
844-367-6114

Guardian Dental
Guardiananytime.com
888-600-9200
App for iOS
App for Android

EyeMed
eyemedvisioncare.com
877-226-1115
App for iOS
App for Android

TruHearing
truhearing.com/neihbp
844-547-5326

NEI Benefits Office
Pension benefit questions
800-523-4702

Allsup
Assistance applying for Social Security disability payments
allsupinc.com
800-383-2495

NEI Benefits Office
800-523-4702

Empower
empower.com/iuec
833-390-4832
App for iOS
App for Android