Frequently Asked Questions

If I’m a new Member, what forms need to be completed?

Upon completion of your probationary period, you will be eligible for health coverage under the Plan.  Please complete an Enrollment Form and be sure to add your dependents to the Health Plan and designate a beneficiary for your life insurance benefit and/or pension benefit. If you are unmarried, please also complete the Unmarried Pension Form.

If you would like your spouse or others to have access to your personal health information (PHI), please complete a HIPAA Authorization Form .  If your spouse and/or any dependent child who is age 18 or older would like others to have access to their PHI, they must also complete a HIPAA Authorization Form.

When I become eligible for coverage, when do I receive my ID card and benefit books?

Newly eligible members will automatically be sent medical & prescription ID cards in addition to Health, Pension and 401(k) Summary Plan Description booklets.  You can expect to receive these items within approximately two weeks of your initial eligibility being established by the Benefits Office.

How do I add and/or change dependent and beneficiary information?

Please be sure to complete an Enrollment Form to make any changes to your existing dependents or beneficiaries under the Health Plan or Pension Plan. If you are unmarried, please also complete the Unmarried Pension Form.

How do I notify the Benefits Office if I have gone through a divorce?

If you divorce your spouse, you must notify the Benefits Office immediately by sending us a copy of your divorce decree. If you do not notify the Benefits Office in writing upon your divorce, you will be responsible for reimbursing the Plan for any overpayments attributed to your ex-spouse. You may fax a copy of your divorce decree to the attention of the Eligibility Unit at 610-325-9028 or mail it to: NEI Health Benefit Plan, 19 Campus Blvd, Ste 200, Newtown Square, PA 19073.

How can I continue my coverage if I am laid-off or disabled?

If you are Laid-off,  have your local business representative immediately notify and provide your lay-off date to the Benefits Office Eligibility Unit.

If you are Disabled, complete a Weekly Income form for an off-the-job injury or a Worker’s Compensation form for an on-the-job injury.

If the Benefits Office is not notified in a timely manner of your lay-off or disability, your health coverage will terminate

How can I authorize my spouse access to my personal health information?

Complete a HIPAA Authorization Form if you would like your spouse or others to have access to your personal health information (PHI).  If your spouse and/or any dependent child who is age 18 or older would like others to have access to their PHI, they must also complete a HIPAA Authorization Form.

How do I notify the Benefits Office when my address changes?

Complete and sign the Address Change Form from the attached link and fax or mail it to the Eligibility Unit at the Benefits Office.  Please refer to the form for faxing or mailing instructions.

How do I obtain replacement ID cards and/or benefit books if they are lost or damaged?

To request new medical and prescription ID cards or new benefit books, please call 1-800-523-4702 extension 4011.