Virtual Care through MDLIVE

Chat with a doctor at any time, day or night — from anywhere in the United States and Puerto Rico! MDLIVE gives you 24/7 access to board-certified doctors and therapists. It’s an easy, convenient option for non-emergency health issues like cold and flu symptoms, stomach aches, allergies, nausea, and more. MDLIVE therapists can also address depression, anxiety, family issues, and other mental health concerns.

With MDLIVE, there are no doctor’s office waiting rooms to contend with, no long wait times for an appointment, and no copays or coinsurance. That’s right — MDLIVE is fully paid for by the Fund when you use an in-network provider. You and your covered dependents pay nothing.

Get Started

To schedule a virtual visit through MDLIVE, visit, download and schedule via the MDLIVE mobile app, or call 888-676-4204.

Connect with an MDLIVE Health Assistant Chatbot instantly by downloading the BCBSIL app on the App Store or Google Play. Or, just text BCBSIL to 635-483.

This website provides an overview of benefits for eligible members of National Elevator Industry Benefit Plans. Refer to the Summary Plan Description (SPD) or plan contract/certificate and plan amendments for a full description of benefits. If there is a discrepancy between the information provided on this website and the official plan documents, the information provided in the official plan documents will govern.